Support
Contact Notium
Need help, have feedback, or want to talk to us about Notium? This page explains the best ways to get in touch depending on what you need.
1. Overview
Notium is built for students and educators, and we want it to feel clear and approachable. Whether you’re stuck on something in the app, worried about your account, or just have a suggestion, we’d love to hear from you.
The fastest way to reach us for most questions is by email at [email protected] . Please include the email you use to sign in to Notium and any relevant screenshots or links.
2. Account & app support
For help with your Notium account or the app itself, contact us if you:
- Can’t sign in or access your workspace.
- Have questions about your plan, billing, or receipts.
- Are seeing errors or something in the app that doesn’t look right.
- Need help understanding a feature or how to use Notium for your class.
Email: [email protected]
For quicker help, include a short description of the issue, the device and browser you’re using, and any steps we can follow to reproduce the problem.
3. Feedback, ideas, and feature requests
Notium is still growing, and feedback from real students and educators shapes what we build next. If there’s something you wish Notium did better—or a feature you’d love to see—let us know.
- Tell us what’s confusing or hard to use.
- Suggest new tools or improvements for writing, outlining, or class workflows.
- Share how you’re using Notium in your classes or study routine.
Use the subject line “Feedback” when emailing [email protected] .
4. Bug reports and technical issues
If you think you’ve found a bug, or something is clearly broken, we appreciate detailed reports. They help us fix issues faster and keep Notium stable for everyone.
When reporting a bug, please include:
- A short description of what you expected to happen and what actually happened.
- The steps you took just before the problem showed up.
- Your browser or app version, device type, and operating system.
- Screenshots or screen recordings if you’re comfortable sharing them.
Email bugs with the subject line “Bug report” to [email protected] .
5. Schools, educators, and organizations
If you’re an educator, school administrator, or part of an organization interested in using Notium with a class or program, we’re happy to talk through options and answer questions.
Please include:
- The name of your school or organization.
- How many students or instructors you’re thinking about using Notium with.
- Any specific requirements, policies, or concerns (for example around privacy or integrations).
Email: [email protected]
6. Other inquiries
For anything that doesn’t fit into the categories above, you can still reach us at [email protected] . Please add a clear subject line (for example: “Press question”, “Collaboration idea”, or “General question”) so we can route your message to the right person.
We do our best to respond in a reasonable time frame, but response times may vary depending on volume and complexity.